- 21 Jun 2022
- 1 minute to read
Set up program and certification messages
- Updated on 21 Jun 2022
- 1 minute to read
Customised, automated messages can be created and emailed to all users assigned to a program or certification. An optional message for the managers of each assigned Learner can also be added, depending on the message type selected.
To add messages to a program or certification, open the Messages tab in the relevant program and follow these steps:
- Select the required message type from the Add a new dropdown menu and choose Add.
- If relevant, set a time-based Trigger for the message being sent.
- Add a Subject line and Message body, using variables as required.
- Select Send notice to manager to send a message to the manager of a Learner at the same time the message to the Learner is sent. If a Learner has multiple job assignments with more than one manager, the message will be sent to all managers.
- Add a Subject line and Message body for the manager notice, using variables as required.
- Select Save changes to save the message(s).
The Enrolment message and Exceptions report message are added by default for every program/certification.
The subject of the message will be displayed to recipients on their dashboard.
Variable substitution
Variables can be inserted into the Subject and/or body of a Message so that they will be replaced with personalised content when the message is sent. Variables should be inserted exactly as shown.
The Totara Academy has a whole course dedicated to using Programs and certifications in Totara Learn. Here you can learn more on how to use programs and certifications, see best practice, and give it a go yourself.
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