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Example of the manage login page.

Changing a user's password

As a Tenant User Manager it is possible to change the password of users within your tenant.

  1. Access the Manage login page for the users by doing either for the following:
    • From the list of users: When viewing the list of users you can click the padlock icon (Use the padlock icon to change a user's password.) alongside a user's name to change their password.
    • From the user's profile: Click the Manage user login link in the Administration section of the user's profile.
  2. When on the Manage login page in the Action section at the bottom of the page select Change password
  3. Enter a new password and click Update

If the user is locked out of the site then you will also see the option in the Action section to Generate password and notify user

Suspending a user account

As a Tenant User Manager you can suspend users within your tenant.

  1. Access the Manage login page for the users by doing either for the following:
    • From the list of users: When viewing the list of users you can click the padlock icon (Use the padlock icon to change a user's password.) alongside a user's name to suspend them.
    • From the user's profile: Click the Manage user login link in the Administration section of the user's profile.
  2. When on the Manage login page in the Action section at the bottom of the page select Suspend user account
  3. Enter a new password and click Update

You will now be taken back to the list of users. Now if you want to see the users who have been suspended you can filter the User status to show Suspended users only. 

Activating a suspended account

If a user account has been suspended and you wish to activate them again you will need to follow these steps:

  1. Go to Site administration > User to view the list of users. 
  2. Filter the User status by either any value or Suspended.
  3. Alongside the suspended user's name you can click the padlock icon (Use the padlock icon to change a user's password.).
  4. When on the Manage login page in the Action section at the bottom of the page select Activate user account
  5. Enter a new password and click Update


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