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When using the feedback activity a template can be helpful to reduce the workload around commonly used questions by allowing you to reuse previously constructed and saved templates. Templates can either be course specific or site-wide (public). You can also export and import templates making them easy to share and reuse across courses and even sites. 

Feedback template section.

Creating a template 

To create a template you will first need to set-up a feedback activity then add questions to it. This can then be saved as a template for reuse in the future. 

  1. Go into the feedback activity and click on the Templates tab. 
  2. In the Save these questions as a new template section add a name for the template. 
  3. Click Save as new template

It is advisable to give the template a clear and distinct name as this will make it easier to locate and reuse in future, especially if it is shared across the site. 

Site Administrators will have the additional option of making a template available across the site by ticking the Public box alongside the template name during creation.

Once a template has been created it cannot be edited. You would need to load the questions by selecting the template, make any edits you want and then save this edited template as a new template. 

Using a template

To use a template you will first need to ensure that a template has been created

  1. Go into the feedback activity and click on the Templates tab. 
  2. Select your desired template from the Use a template dropdown menu. 
  3. Decide whether to:
    • Delete old items: Replace any existing question in the feedback activity with those in the template only. 
    • Append new items: Add any questions in the template whilst keeping any existing questions in the feedback activity. 
  4. Click Save changes

If you wish to use questions from multiple templates then you can do this using the Append new items option to keep all previously added questions. 

Once you have added questions from a template you are still able to add your own new questions and edit existing or added questions. 

Deleting a template

Anyone with editing rights to a course can delete any of the course based templates, however only a Site Administrator can delete a site-wide (public) template. 

  1. Go into the feedback activity and click on the Templates tab.
  2. Click the Delete template... link. 
  3. Alongside the template you wish to delete click the cross icon (). 
  4. Click Yes to confirm. 

Export questions

  1. Go into the feedback activity and click on the Templates tab.
  2. Click the Export questions link. 

This will automatically download all questions from the feedback activity as an XML file. 

Import questions

  1. Go into the feedback activity and click on the Templates tab.
  2. Click the Import questions link. 
  3. Click Choose a file... to browse for the file or drag and drop it into the upload area.
  4. Decide whether to:
    • Delete old items: Replace any existing questions in the feedback activity with those in the template only. 
    • Append new items: Add any questions in the template whilst keeping any existing questions in the feedback activity. 
  5. Click Yes
On this page

The Totara Academy has a whole course dedicated to using Feedback and choice activities in Totara Learn. Here you can learn more on how to use these tools, see best practice, and give it a go yourself.



Provide feedback about this page using the link in the bottom right of this page. 

Still have questions? Why not post them in the forums of the Totara Community?


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