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Messaging refers both to automatic alerts and tasks from Totara about new forum posts, assignment submission notifications etc, and also to conversations using the instant messaging feature.

Message and task alerts

  • Users can receive message and task alerts from Totara in a number of ways and for a number of reasons. Users may for instance receive instant messages via the Messages block; learners may be messaged by their course trainer via the People block; trainer might receive automatic notifications of assignment submissions and admins might receive notification of problems with the site.
     
  • How these messages and others are received can be set by each user from the Messaging link on their Preferences page. Check boxes allow the user to select how they wish to be notified of incoming messages. See Messaging outputs for more information.
     
  • Alerts can be for a manager and/or learner depending on how you set up the approval and request process. 

Message and task notification list

 The following is a list of the messages that are added to the Message and Task block within Totara. Depending on the message output settings these may also be sent to the user's email.


FeatureDescriptionTaskAlert
Program Management

Program Extension.

Y


Sent from the Messages tab: Program Enrolment, Exception Reports, Un- enrolment, Program due, Program Overdue, Program Completed, Course Set due, Course Set Overdue , Course Set Completed, Learner follow-up.
Y
Certifications

Certification Extension.

Y


Sent from the Messages tab: Enrolment, Exception Reports, Un- enrolment, Program due, Program Overdue, Program Completed, Course Set due, Course Set Overdue , Course Set Completed, Learner follow-up, Re-certifaction window open, Re-certifaction window due to close, failure to recertify.
Y

Appraisals

Set in the Messages tab: Appraisal Activation, Stage completion.

Y


Close appraisal.
Y
360 Feedback

Feedback request.

Y


Cancel feedback request.
Y
Update system and external assignments.
Y
Feedback reminders.
Y
Learning Plans

Plan requested.

Y


Item requested.Y
Objective status creation/edited/deletion.
Y
Plan/course/competency/objective approved/updated/declined/completed.
Y
Plan deleted.
Y
Plan comment made.
Y
Face-to-face

Face-to-face approval.

Y


All Face-to-face notifications: booking cancellation, booking confirmation, booking date/time changed, booking decline, booking reminder, booking request, session trainer cancellation, session trainer unassigned, trainer confirmation, waitlisting advice.
Y
HR ImportHR Import notifications: Errors, Warnings.
Y
AudiencesNotify users being added/removed
Y
Totara CoreUpdate temporary manager
Y

Email messaging

The following are the standard messages that are sent out by email - these can be disabled using message output settings. 

Output Name
Description
Recipients
Assignment notificationsStudent has submitted an assignmentTrainers
Warning when your quiz attempt becomes overdueTime limit for Quiz has been reachedLearners
Available update notificationsUpdates to Totara availableSit admins
Backup notificationsAutomated backup schedule run completedSite admins
Badge creator notificationsNotice that badge has been awardedUser who created the badge
Badge recipient notificationsNotice that badge has been awardedUser who is awarded a badge
Confirmation of your own quiz submissionsNotice your quiz was successfully submittedLearners
Course creation request approval notificationNotice a requested course has been approvedDefined in Site admin > Courses > Course request > Course request notification
Course creation request notificationNotice a course has been requestedDefined in Site admin > Courses > Course request > Course request notification
Course creation request rejection notificationNotice a requested course has been rejectedDefined in Site admin > Courses > Course request > Course request notification
Important errors with the siteNotice a major error has occured Site admins
Manual enrolment expiry notificationsNotice if manual enrolment about to expireManual enrolees
Self enrolment expiry notificationsNotify users when their enrolment expiresEnroller only, or Enroller & Enrolled user
Essay graded notificationNotify students a teacher has graded an essay questionLearner
Personal messages between usersUsing the Messaging interface in a user's ProfileAuthenticated Users
Message to confirm that an inbound message came from youMessage to confirm that an inbound message came from youMessage recipient
Feedback reminderFeedback non-respondent reminder messageStudent feedback activity non-responders
Warning when an inbound message could not be processedMessage to identify messages received that are not able to be deliveredSite admins
Confirmation that a message was successfully processedMessage to identify messages received that are able to be deliveredSite admins
Notices about minor problemsNotice a minor error has occured Site admins
Notifications of rule subscriptionsNotice of events that have a rule triggeredSite admins
Subscribed forum postsMaster switch for forum subscription handlingAnyone subscribed to a forum
Feedback notificationsNotices from setting Enable notification of submissionsTrainer, Feedback administrator
Notification of quiz submissionsMessage that student has submitted a quizTrainer


Instant messaging

If enabled for the site, users in Totara have the option to send each other messages. Messages can be sent from the following places:
  • As admin in Bulk user actions.
  • Within a course from Navigation > Current course > Participants.
  • As any logged in user from the Messages block or Online Users block.
  • A messages button on profile pages enables you to send a message via pop-up box without leaving the page you are on.

To set how you receive instant messages, see Messaging Outputs.


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