Select the category this certification will be saved in. This choice will affect where your certification is displayed on the certification listing and may make it easier for learners to find your certification.
The full name of the certification is displayed at the top of the screen and in the certification listings.
The certification short name will be used in several places where the full name isn't appropriate (such as in the subject line of an alert message).
The ID number of a certification is only used when matching this certification against external systems. If you have a code for this certification then use it here, otherwise you can leave it blank.
This option allows you to hide the certification from learners. When set to Not available to students it will not appear in any listings, except to administrators. When set to Available to students, learners are able to view and access the certification details.
|Available from/Available until||This option allows you to hide the certification outside the specified date range and you can specify both, just one, or neither of these dates. Outside the dates learners won't be able to search for the certification and if the user has not made progress it won't appear in their Record of Learning: Certifications.|
Enter a description of the certification which will be visible to learners in the catalogue. The HTML editor allows you to format text as well as including links and embedding images or video.
Certification summary files, such as images, are displayed in the list of certifications together with the summary.
The end note is displayed when the learner has completed the certification.
|Visible||When checked, the certification will appear in certification listings and search results, and learners will be able to view the certification contents. When unchecked the certification will not appear in certification listings or search results, but the certification will still be displayed in the learning plans of any learners who have been assigned to the certification, and learners can still access the program if they know the certification's URL.|
There are four visibility options available:
|Current icon||Choose the icon to display in the catalogue next to this certification. To choose a new icon, click the Choose icon button and select another image.||-|
|Allow extension requests|
When enabled users can submit extension requests for this program which can then be approved or denied by their manager. If a user has more than one job assignment with different managers, an extension request notification is sent to all of the user's managers and any of them can approve or deny the extension request.
Here you set the learning content that learners will be required to complete to gain and maintain certification.
To add content to your certification (skip to step 4 if you already have your certification open):
Click Courses from the Site administration menu.
Click Manage certifications.
The Find Courses page opens on certification view in edit mode. Click to open your certification.
Click Edit program content on the Overview tab or click the Content tab.
Under the Original certification path section, select Set of courses from the Add a new dropdown menu and click Add.
Click through the course categories and select the course(s) you wish to add. If you're adding multiple courses, you need to select your courses in the order you wish them to appear in the set.
Note that if completion tracking is not enabled for a course, that course will not be available to add to a certification.
Selected course(s) appear in the current selection column, click the delete icon to remove the course from the certification selection.
Click Ok to complete the course selection.
Give your set a name and complete the settings:
|Learner must complete||Choose either One course or All courses.||-|
|Minimum time required|
This determines the minimum amount of time that users should be given if they are to have enough time to complete the course set.
Please carefully read the warning alongside this description.
For example, if set to one week, then it is expected that the user should be granted at least one week to be able to complete the course set, and that it would not be possible to complete it in any time less than that.
You can have one or more course sets. If you have more than one, you can choose the rule between them:
Under the Recertification path section you have two options:
If you would like to use the same content as your original certification path, select Use the existing certification content. This will copy everything you entered into the original certification path into the recertification path.
Note that this copying only happens once; afterwards, if you make a change to one path, you will need to manually make the same change to the other path if you want to keep them the same.
If the content is different, simply add additional sets of courses as required following steps 5 - 10 above.
Click Save changes.
A warning message containing the number of learners who are currently assigned to the certification that would be affected by changes is displayed. Click Save all changes. The content has now been added to your certification and you are ready to set the learner assignments.
This block can be added to the frontpage, a dashboard or a course page to quickly show when the learner's Certifications are due.
To add an Upcoming Certification block to a page:
This scenario is not recommended when managing certifications due to the potential this creates for users needing to re-complete the course that is contained in both certifications.
Where two or more certifications contain some matching course content, assigning a user to one certification and then adding the same user to another different certification will result in an Exception being created for this user. (See Exception Reports).
These exceptions shouldn't be ignored/dismissed as they are a warning that user's with these exceptions may have course progress reset and may need to repeat the courses contained within more than one certification they are assigned to.
Assigning a user to multiple certifications which all have the same courses creates a likelihood for the overlapping of window opening dates and the archiving of course completions on certifications which are already in progress.
Certification assignment allows you to select the learners who need to complete the certification. You can select users by organisation, position, audience, management hierarchy, or individually. Once you have assigned learners to the certification, the system automatically takes care of course enrolment.
To add learners to your certification (skip to step 4 if you already have your certification open):
Click Edit program assignments on the Overview tab.
Select how you want to add learners to your certification from the Add a new dropdown menu and click Add.
|Adding by organisation|
1. Select Organisations from the Add a new dropdown menu and click Add.
|Adding by position|
1. Select Positions from the Add a new dropdown menu and then click Add.
|Adding by audience|
1. Select Audiences from the Add a new dropdown menu and then click Add.
|Adding by management hierarchy|
1. Select Management hierarchy from the Add a new dropdown menu and then click Add.
|Adding individuals||1. Select Individuals from the Add a new drop down menu and then click Add.|
2. The individual options appear. Click Add individuals to program.
3. Select the names you wish to assign to the certification. The selected individuals appear in the current selection column. Click the delete icon to remove.
4. Click Ok to complete the position selection.
Click Set completion to set a completion date for each group/individual you have assigned to the certification. This will be applied to the applicable learners, giving them a due date. When setting a completion date you have two options:
Complete by: allows you to set a fixed completion date.
Complete within: allows you to set a completion date relative to an event, the events include:
Date the learner first logged in.
Position start date recorded on the learners position tab.
The date the learner completed another certification.
The date a learner completed another course.
The date record in a profile field.
Click Set fixed completion date or Set time relative to event to save your completion criteria.
Prior to saving your changes, it is important that you are aware how assigning a completion date relates to a user's due date. Please see How certifications work for more information.
Learning will be made available immediately to new users once they've self-registered. Audience membership as well as audience-based enrolled learning (i.e. course enrolment and certification/program assignment) will occur before new users first log into the platform.
For existing users, audience membership and enrolment will occur when the relevant cron runs.
Messages allow you to set up automated emails related to your certification. The messages can be customised for the certification you are setting up or editing.
To customise your certification messages (skip to step 4 if you already have your certification open):
By default there is an enrolment message and an exception report message for each certification. To add a new message select the message type from the Add a new dropdown menu and then click Add.
When you add a new message you need to complete the subject line and message details to be sent. The message body can contain variables. There are two available variables:
%setlabel%: This is replaced with the course set label, when the message relates to course sets.
The subject line can only be changed for the learner message. When sending notice to a manager, the manager message uses a default subject line.
Click Save changes.
Click Save all changes in the confirmation box, or Edit messages if you need to make additional changes. Once the save is complete a confirmation message appears at the top of the screen. Your certification messages are now complete.
|Course set completed message||This message will be sent whenever a course set is completed.|
Sent to the learner when they are assigned to a certification. Select Send notice to manager to send a notification to the learner’s manager.
|Exceptions report message|
Sent to Site Administrators when there are new exceptions on the certification. An exception occurs when the system is not able to process an action related to the certification, e.g. the completion date is set for 30 days from the position start date, but this field is empty for a user assigned to the certification.
|Failure to recertify message||Will be sent when a recertification period has expired and the learner will need to repeat the original certification. Select Send notice to manager to send a notification to the learner’s manager.|
|Learner follow-up message|
This is sent to a learner a set period of time after they have completed the certification. Use Trigger to set when the message is sent.
|Program completed message|
Sent when the learner completes the certification. Select Send notice to manager to send a notification to the learner’s manager.
|Program due message|
Sent to the learner a set number of days, weeks, or months before the learner is due to complete the certification. Use Trigger to set when the message is sent. Select Send notice to manager to send a notification to the learner’s manager.
|Program overdue message||Sent to the learner when the certification completion date for the learner has passed. Use Trigger to set when the message is sent. Select Send notice to manager to send a notification to the learner’s manager.|
|Recertification window due to close message|
Will be sent when a recertification period is about to expire. Select Send notice to manager to send a notification to the learner’s manager.
|Recertification window open message|
Will be sent when the learner has entered the period when they can recertify. Select Send notice to manager to send a notification to the learner’s manager.
This is sent when a learner is unenrolled from a certification. Select Send notice to manager to send a notification to the learner’s manager.
|Course set due|
Sent a certain length of time before the current course set is due. The due date is calculated by adding the course set Minimum time required to the date the user started the course set.
|Course set overdue|
Sent a certain length of time after the current course set is due. The due date is calculated by adding the course set Minimum time required to the date the user started the course set.
|Course set complete|
Sent when a user completes a course set.
When a learner completes a certification path, a new expiry date is calculated based on the recertification date method and the active period. As a result a new window opens date - or recertification window - is calculated from that. The recertification settings on the Certification tab lets you control how the those dates are calculated.
The following settings are used when making the calculations described above:
Active Period: Determines how long a certification will be active before it expires.
To define your recertification details (skip to step 4 if you already have your certification open):
Use certification completion date: When a user completes one of the certification paths (original or recertification), the expiry date will be calculated based on the date that the completion occurred.
See Certification/Recertification scenarios to learn more on the recertification date options and how they are calculated in different scenarios.
It is possible to assign a variety of editing permissions within the program functionality. Anyone with one or more of the following capabilities will see an Edit certification details button whenever they view a program. By clicking on this they will then see the Overview tab, followed by additional tabs based on the capabilities they have assigned to them as follows:
The Totara Academy has a whole course dedicated to using Programs and certifications in Totara Learn. Here you can learn more on how to use programs and certifications, see best practice, and give it a go yourself.