Changing a user's password

As a Tenant User Manager it is possible to change the password of users within your tenant.

  1. Access the Manage login page for the users by doing either for the following:
  2. When on the Manage login page in the Action section at the bottom of the page select Change password
  3. Enter a new password and click Update

If the user is locked out of the site then you will also see the option in the Action section to Generate password and notify user

Example of the manage login page.

Suspending a user account

As a Tenant User Manager you can suspend users within your tenant.


  1. Access the Manage login page for the users by doing either for the following:
  2. When on the Manage login page in the Action section at the bottom of the page select Suspend user account
  3. Enter a new password and click Update

You will now be taken back to the list of users. Now if you want to see the users who have been suspended you can filter the User status to show Suspended users only. 

Activating a suspended account

If a user account has been suspended and you wish to activate them again you will need to follow these steps:

  1. Go to Site administration > User to view the list of users. 
  2. Filter the User status by either any value or Suspended.
  3. Alongside the suspended user's name you can click the padlock icon (Use the padlock icon to change a user's password.).
  4. When on the Manage login page in the Action section at the bottom of the page select Activate user account
  5. Enter a new password and click Update

Totara Academy

The Totara Academy has a whole course dedicated to using Multitenancy in TotaraHere you can learn more on how to set up and use tenants, see best practice, and give it a go yourself.





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